How to Log In and Activate My OneApp on Android and iPhone

What is My OneApp?

My OneApp is the new M-PESA App!
It brings together features from the M-PESA and MySafaricom apps into one easy-to-use app.

Why was My OneApp created?

To give Safaricom customers one seamless app for:

• M-PESA services
• Safaricom (GSM) services
  All in one place – no more switching between multiple apps.

Who can use My OneApp?

My OneApp is available to:

• Safaricom customers on Android & iPhone
• M-PESA customers
• Safaricom (GSM-only) customers (not registered for M-PESA)

What are the key benefits of My OneApp?

✅ All M-PESA and Safaricom services in one app
✅ Simple and intuitive design
✅ Personalized quick actions
✅ SIM card detection for enhanced security
✅ Reduced fraud risk

What services can I access in My OneApp?

You can enjoy:

• M-PESA: Send money, pay bills, balances, statements, Pochi Wallet, Invest, borrow, insure, schedule payments, share your wallet and so much more
• GSM services: Airtime, data bundles, balances, Bonga
• Home Fibre services
• Quick Care: Security Center, PUK, report fraud, manage subscriptions & line
• Scan to Pay & Zuri
• Global Payments
• Mini Apps (3rd-party services): Book flights, entertainment, utilities and more
• Customizable quick actions

How do I download or update to My OneApp?

1. Open Play Store (Android) or App Store (iOS)
2. Search My OneApp
3. Tap Download or Update
4. Log in with your M-PESA PIN
5. Confirm with OTP
6. Set up Biometrics
7. View the quick app tutorial on first login

Any tips for a smooth sign-up?

✅ Ensure your Safaricom SIM is inserted & set as default
✅ Turn on mobile data (Wi‑Fi won’t work during sign-up). This is only required for first-time sign-in

Can I install My OneApp while roaming?

Yes!
Just make sure:

• Your Safaricom SIM is inserted and set as Primary SIM
• Roaming is activated on your line and you have a roaming bundle

Will the old M-PESA or MySafaricom apps still work?

Yes, for now.
The M-PESA, MySafaricom and Home Fibre apps will remain available but will be discontinued later (date to be announced).

What if I’m not registered on M-PESA?

• Registered M-PESA users: Get full access to all features
• Not registered: Access Safaricom (GSM) services only

What happens to MySafaricom & M-PESA apps after I update?

Once you update to My OneApp, you’ll enjoy all services in one place.
The older apps will still exist temporarily but will be phased out later.